How do you prove that your technicians are trustworthy?

A: Our records prove that our hiring, training, and management system can deliver to you the most trusted and well trained technicians in our industry. What are our records?

‘A’ rating at BBB
The “Best Pick” in home cleaning services in Chicagoland by the Best Pick Reports 6 years in a row.
Winner, Angie’s List Super Service Award for 8 years.
Seal of Excellence from Association of Residential Cleaning Services International
Inductee, the Environmental Hall of Fame in Chicago for chemical-free home cleaning service by National Sustainability Association
Won “People Love You on Yelp” Award for 6 years.

We can also prove our trustworthiness by the way we work with you. From the first phone call to handling an issue a client raises, you will be greeted with honesty, professionalism, and accountability. For instance, instead of asking the client to “try us and you will be so impressed,” we discuss with our clients what their expectations should be from the initial cleaning and how to get sustained quality. We do not focus on sales. We focus on delivering the best home cleaning service available.

I am comparing different maid services. Why does the price vary so much?

A: There is a common practice in our industry to offer “super low” prices and then fail to deliver. Many maids in our industry are poorly trained, do not understand client service, cannot speak English, clean with harsh chemicals, are not full covered by insurance, or are contractors that expose clients to substantial tax and other financial risks. We advise all potential clients to stay away from these “super low” prices which are designed to get-the-job. Look for companies who focus on sustained get-the-job-done-right. Key things to watch:

Does the provider provide free on-site assessment? If a provider does not even bother to see your home for repeat service, watch out.
Are the employees truly employees or just contractors? Contractors may increase clients’ tax and financial risks drastically.
Are you doing an apple-to-apple comparison? Ask about the scope of the work, the length of work hours, cleaning tools (vacuum type, green cleaning, or chemical-free cleaning), and quality expectations.
Look for honesty. We recommend three great questions to ask.
Can you assure me that you will send the same person or team? It is impossible to guarantee this due to sick days, vacations, and attrition.
What should I expect from the initial cleaning? There is no perfect cleaning. The initial cleaning tends to be the lowest quality relatively, because it takes a few cleanings for the technicians to truly know a home and your special needs. Stay away from companies who promise you a perfect picture of initial cleaning quality. If they do so, they focus on making sales instead of an honest conversation of providing a sustained high quality service.
What would you do to improve and sustain your service over time? A great home cleaning company truly appreciates your negative feedback. The technicians genuinely appreciate feedback and are eager to improve. If you do not see the genuine desire to obtain both positive and negative feedback from you and are not backed by detailed operating procedures, stay away.

Trusted companies tell you the truth, whether convenient or inconvenient. Quite often, a great home cleaning company does charge higher prices, because they do not cut corners in hiring, training, safe cleaning methods, quality control, and employee investment.

Why do you call your cleaning staff “technicians” instead of “maids?”

A: Our technicians are so highly selected and well trained in cleaning techniques and cleaning science that we can only call them “technicians” because of the special skills they possess. We only hire one out of every two hundred applicants because of our hiring standards: to find the most trusted and well trained professionals in our industry. The right candidate must have three critical qualifications:

Honest and trustworthy
Solid ability to learn
The mentality to serve

With the above, we provide intensive training for two weeks and continued training after that. Our training focuses on the following technical areas:

Client service capabilities.
Home cleaning techniques, including chemical-free cleaning methods.
Cleaning science, such as cleaning chemistry, cleaning safety, breakage prevention, and key cleaning drivers.
Problem solving.

After intensive and continued training, what we get is a true professional who can provide the highest service quality to our clients. They are highly trained technicians instead of maids.

Who are your technicians?

A: Our technicians are typically female, highly-motivated client service professionals who have passed a series of personality tests, criminal background checks, and drug tests. They have been trained extensively with chemical-free cleaning techniques. Most of them were born in the USA; some are from Puerto Rico, Japan, Eastern Europe, and Mexico.

What is your tipping policy?

A: We encourage clients to tip for great service. We also want to share with you tipping statistics. Approximately 35% or less of clients tip on a regular basis. In November and December, more than 90% of clients tip.

How many people will clean my home?

A: We provide solo technician cleaning. We actually started with team cleaning and decided to change to solo cleaning to better serve our clients. Why does solo cleaning mean better service?

The Technician You Know and Trust: All our certified cleaning technicians have passed a rigid screening and hiring process because we never take chances with “marginal” employees like others do. We know that our foundation between you and Fresh Tech Maid is trust. Every day we work our hardest to earn your trust!
Not in a Hurry and It Shows: A solo technician only cleans two homes per day. She is not in a hurry. On the contrary, a team of four people need to clean an average of seven homes a day. Imagine that when the team cleans your home, they have another five to six homes to clean in the same day. They are set up to rush! We invest our most precious resource, time, in every home, every day. Having a solo technician also ensures greater ownership, personal attention and accountability for the quality and care of your cleaning.
On-Time Arrival: A solo technician will arrive on time, as she only cleans two homes a day. A team needs to travel between four to seven homes per day and is more likely to be late due to the uncertainty of much longer travel.
Consistent Quality: We guarantee every single cleaning will not only deliver the highest quality, but with the least interruption and inconvenience to your life. With only one certified technician entering your home, she will know your home and your preferences so well that she will provide you the consistent quality every time. Guaranteed!

How do I prepare before the cleaning?

A: In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys, and other household items. If you do not have the time, no issues. We can help with these tasks as well.

What will Fresh Tech Maid do in my home?

A: Our service includes Regular Clean, Deep Clean, and Move-in and Move-out cleaning. Visit the Services page for a more in-depth list of tasks. We can easily customize a cleaning program to fit your home’s unique needs.

What if there is more work than expected?

A: The initial cleaning is charged based on actual time. For regular cleaning, if there is substantially more work than normal, we can give you a call if we have time to do more for the same visit, and you can just pay an additional hourly rate. Or, we can quickly schedule a return visit.

At what time will your cleaning team be at my home?

A: Our normal workdays are Monday through Friday, 8:00 a.m. to 5:00 p.m. We give you a one-hour arrival window.

How long will you be at my home?

A: We charge by the job. How long it will take to complete the job depends on what type of clean you requested (regular, deep, or move-in or move-out), the condition of your home, your expectations, and amount of customization.

What if something is damaged when my home is cleaned?

A: We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we always notify you immediately. Trust is everything. If you notice any damage that we did not, please contact us within 24 hours so that we may rectify the problem. We will make every effort to have the item repaired, or replaced. We are fully insured as well.

Am I potentially liable for workers’ compensation insurance or taxes?

A: No. Fresh Tech Maid takes care of this for you by never hiring independent contractors. We only use our own employees who are covered by our Workers’ Compensation Insurance.

Do I need to provide any supplies or equipment?

A: No. Saving you time hassle free is our top priority! Fresh Tech Maid will provide all tools needed for cleaning except ladder for suburban service areas and ladder and vacuum for City of Chicago service areas.

Do I have to be home when the team comes? How do you handle entry?

A: No, you do not have to be home. However, if you prefer to be home, that is great as well. Regardless, we recommend you to choose one of the following options:

Give us a garage / door code
Use our free lockbox with $39 deposit, which will be returned to you if you return the lockbox.

We are fully insured with a great reputation.

What if I forgot you are coming and locked you out?

A: We depend on our customers to understand how important their business is to us. We save your appointment space specifically for you and, therefore, turn other business away. Our employees count on the scheduled cleanings for their income. We will charge you the FULL rate for lockouts or cancellations with less than 48 hours notification of the scheduled clean. In addition, any waiting time will be counted as part of cleaning time because, by law, we must pay our technician for the waiting time. That is why we highly recommend that you either give us a garage / door code or use our free lockbox.

What if my cleaning falls on a holiday?

A: If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. We make sure that we always call or e-mail you the day before to remind you of your appointment.

What if I need to change the scheduled cleaning?

A: You must give us a call 48 hours in advance! Within 48 hours, you will be charged for the full cleaning. We hate this scenario and highly recommend you to provide a garage / door code or use our free lockbox.

Are you insured?

A: Fresh Tech Maid is FULLY insured with Workers’ Compensation Insurance and General Business Liability Insurance.

How can I know if you serve our neighborhood?

A: Please see our Service Area page. We service many Chicago North Side, Chicago Northwest Side, North Shore, and Northwest suburb areas. We cover from downtown Chicago to Lake Bluff and from Evanston to Hoffman Estates.

What will it cost to clean our home?

A: Call our office at (847) 392.0888 or fill in online quote form at https://www.freshtechmaids.com/book-a-cleaning.

Can I get a ballpark estimate over the phone?

A: Sure! We provide you price over the phone, after we ask you a few questions. Give us a call and it only takes a few minutes.

Can I purchase your service for someone else?

A: Yes. Fresh Tech has a gift certificate program which allows you to give the gift of a clean fresh home to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms and dads, or just a very original way to say "I'm thinking of you." With the Fresh Tech experience, no detail is too small.

How do I pay?

A: We expect payment at the time of service. We recommend one of the following payment options:

We accept all major credit cards.
You can also use the PayPal option on our site and send payment to payment@freshtechmaids.com. You do not need to have a PayPal account to pay by this method. PayPal accepts all major credit cards.
You can also Zelle your payment to our Zelle account.

How do I book a cleaning?

Select the number of bedrooms and bathrooms in your home (round up bathrooms).
Select the available date/time that works best for you.
An experienced professional will show up and perform great service for you. Easy as 1-2-3.

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How do I refer a friend?

You can refer a friend to Fresh Tech Maid by sharing a unique referral link. When a friend books with your referral link, they will be eligible for a discount on their first booking. You will earn free credits to use toward future bookings when your friend completes their first booking.

CLICK TO LOG-IN

What's included in my cleaning?

Fresh Tech Maid has a CLEANING TASK LIST that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.The following extra services are available if selected at checkout: basement, hand-wiping baseboard, Inside the fridge, inside the oven, inside window glass, web wipe window blinds, inside cabinets, one load of laundry, change sheets, deep cleaning, or move-in cleaning.

Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing more than two-step ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, grout cleaning, and items that require heavy lifting.

What service frequencies do you offer?

Recurring Cleaning

Fresh Tech Maid specializes in weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings. Our reminder is just a reminder. Please do put these repeat cleaning time into your calendar. At any time you can log into your account to reschedule service.

One-off Cleaning

You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning only. With recurring cleaning, you benefit from convenient recurring service and you are more likely to have the same cleaning professional.

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Do you offer move in cleanings?

Fresh Tech Maid offers move in cleanings as an extra priced service to reflect the extra time needed for hand-wiping baseboard, inside the fridge, inside the oven, inside window glass, wet wipe window blinds, inside cabinets. Please note that your cleaning professional is unable to move heavy furniture or climb more than two step ladders, as per our safety policy.

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Do you offer move out or post construction cleanings?

Fresh Tech Maid offers move-out and post construction cleanings based on hourly charge, because the scope of these cleanings are uncertain. Dust resettlement is common in post construction cleaning. We often have to clean repeatedly to remove dust resettlement or even conduct multiple cleanings.

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How does payment work?

Fresh Tech Maid only accepts credit/debit card payment for service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed. Click to book your cleaning service below. BOOK A CLEANING NOW

What will my cleaning cost?

Our pricing is based on the number of bedrooms and bathrooms. Simply go to our booking page and enter this information and you will your price. Our online pricing engine is based average cleanliness of a typical home. If your home’s condition is unique, we will contact you and inform you the adjustment we need to complete the cleaning. BOOK A CLEANING NOW

Why do prices vary with maid services?

There is a common practice in our industry to offer “super low” prices and then, fail to deliver. Many maids in our industry are poorly trained, do not understand client service, can’t even speak English, clean with harsh chemicals, are illegal immigrants, are not full covered by insurance, or are contractors that expose clients for substantial tax and other financial risks. We advise all potential clients to stay away from these “super low” prices which are designed to get-the-job. Look for companies who focus on sustained get-the-job-done-right. BOOK A CLEANING NOW

Do you offer discounts?

We offer discounted prices for recurring cleanings vs one time cleanings. In addition, we also offer discount for initial cleanings. We charge the same price for initial cleaning and recurring cleaning, even though initial cleaning require longer cleaning time.BOOK A CLEANING NOW

What is your tipping policy?

We encourage clients to tip for great service. We also want to share with you about tipping statistics. Less than 10% of most clients tip regularly. In Nov and Dec, more than 80% of our clients tipped. BOOK A CLEANING NOW

Am I potentially liable for worker's compensation insurance or taxes?

No. Fresh Tech Maid Services takes care of this for you by never hiring independent contractors. We only use our own employees who are covered by our Worker’s Compensation Insurance.BOOK A CLEANING NOW

Can I change my payment method?

Please login to your account and update the credit card on file. Alternatively, you can contact us here. CLICK TO LOG-IN

Can I add a coupon or discount to my booking?

Please login to your account and add the discount code to your booking or enter the discount code on the booking form as you book. Alternatively, you can contact us here.CLICK TO LOG-IN

I'd like to request a receipt.

Please note that a receipt is automatically emailed to you on the day of service. If you would like us to send another receipt, please contact us here. .CLICK TO LOG-IN

I'd like to redeem a gift card.

Please enter the gift card code directly on our booking form at checkout and your price will be automatically updated to reflect the gift card credit. You can also login to your account at any time to see your gift card value. BOOK A CLEANING NOW

I'd like to use my account credits on a future cleaning.

Enter your referral code on the booking page and the price is automatically updated to reflect your account credits.BOOK A CLEANING NOW

I'd like to dispute a fee or charge.

Please contact us here so we can research the issue and get back to you quickly. CONTACT US

I'd like to tip my cleaning technician.

Tips are accepted and you can tip in cash. Alternatively, you can login to your account and add a tip to your booking as well. Please note that you can also contact us here and we can add this to your account as well. CONTACT US

I forgot my password.

Please access to your account at this link to make changes to your bookings or to schedule new service. If you forget your password please select “I forgot my password” and you will be able to make password changes. Alternatively, you can contact us here for any assistance. CLICK TO LOG-IN

I'd like to add additional information to my cleaning.

If you'd like to request a bigger team, give cleaning instructions, or driving and parking instructions, you can do so by logging into your account.CLICK TO LOG-IN

The cleaning technician is running late.

Please contact us and we will look into this for you. CONTACT US

I'd like to request a particular cleaning technician.

You can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise. CONTACT US

I didn't get my requested cleaning technician.

Please note we make every effort to send the requested cleaning technicians, but in situations where we cannot (sick days, vacation, or other issues), we send an alternative cleaning technicians.

I'd like to report a complaint.

Please contact us here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have. CONTACT US

I'd like to reschedule my cleaning.

If it is at least 48 hours before service, please login to your account and select a new date. Alternatively, you can contact us here and let us know. CLICK TO LOG-IN to RESCHEDULE

I'd like to cancel my cleaning.

Please login to your account to cancel your booking. Please note that there is a $80 cancellation fee if cancellation is made within 48 hours before service. Alternatively, you can contact us here and let us know. CONTACT US

When is your next available appointment?

Please look up to see the top red bar for an up to date listing of our next available service date. If you do not see the red bar, click the red drop-down button to activate it in the upper right hand side of the website. Alternatively, you will see up to date availability at checkout. BOOK A CLEANING NOW

What are your hours of operation?

Fresh Tech Maid’s hours of operations are 8:00 am to 4:30 pm, Mon to Sat. Our last scheduled service starts at 11:30am to 1:30pm. Please click to schedule service below.

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Why is there a two hour arrival window for technicians?

Our two hour window allows us to handle the unpredictability of cleaning services. Homes are different sizes and require different levels of effort needed to make them clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for understanding.

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What can I expect from my cleaning?

Fresh Tech Maid cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Fresh Tech Maid does not provide mold remediation and cannot be liable for any mold-related risks in client’s homes. Fresh Tech Maid does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout.

FTM request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. FTM is not responsible for the breakage of these irreplaceable items if not informed. FTM is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. FTM is not responsible for damage due to improperly sealed surfaces. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. FTM will not be responsible for scratches from legs of chairs and tables. If we are specifically requested to clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes or wine glasses, the client agrees not to hold FTM or any of its employees responsible for damage to any article or component.

How many people will clean my home?

We provide solo technician cleaning. We actually started with team cleaning and decided to change to solo cleaning to better serve our clients. Why does solo cleaning mean better service? The Technician You Know and Trust: All our certified cleaning technicians have passed a rigid screening & hiring process because we never take chances with “marginal” employees like others do. We know that our foundation between you and Fresh Tech Maids is trust. Every day, we work our hardest to earn your trust! Not in a Hurry and It Shows: A solo technician only cleans two homes per day. She is not in a hurry. We invest our most precious resource, time, in every home, every day. Solo technician also ensures greater ownership, personal attention and accountability for the quality and care of our cleaning. On Time Arrival: a solo technician will arrive on time, as she only cleans two homes a day. A team needs to travel 4 to 7 homes per day and more likely to be late due to the uncertainty of much longer travel. Consistent Quality: With only one certified technician entering your home she will know your home and your preferences so well that she will provide you the consistent quality every time. Guaranteed!

What supplies do we use?

Fresh Tech Maid certified cleaning technicians are equipped with safe, family and pet friendly supplies at no extra charge to you. We highly recommend that our technician to use your vacuum to reduce the likelihood of cross contamination. In addition, please specify where your two step ladder is located at your home, if you want our cleaning technician to use ladder for your cleaning. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.

What type of cleaning does Fresh Tech Maid specialize in?

Fresh Tech Maid specializes in chemical free house cleaning which is cleaner, healthier, and safer for your family and pets. For repeat services, we often can eliminate your exposure to harmful chemicals by at least 95%. In the meantime, cleaning quality is enhanced instead of compromised due to chemical free cleaning.

Is chemical free cleaning the same as green cleaning?

They are different. Green cleaning is chemical-based cleaning with friendlier chemicals. Chemical-free cleaning minimizes chemical use and reduces cleaning chemicals by 95% to 100% for regular cleaning.

The 3 Key Advantages of Chemical-free Cleaning vs. green cleaning are:

No Airborne Toxins – safer cleaning. All cleaning chemicals, including green cleaning chemicals, have chemical reactions with soils on the surface to be cleaned. The chemical reaction helps detach the soils from the surface, but it also creates airborne toxins. Chemical-free home cleaning does not use chemical reaction as the mechanism for detaching surface soils. Thus, no airborne toxins are emitted.
No Chemical Residues – healthier cleaning. Chemical-based cleaning leaves visible and invisible chemical residues on surfaces. These cleaning chemicals and chemical by-products remain in the home environment, meaning more health risks for kids, pets and everyone else. Chemical-free cleaning leaves nothing toxic behind.
No Promotion of Germ Growth – cleaner cleaning. Green cleaning utilizes the friendliest chemicals to organisms and humans to minimize the negative impact. The residues from green cleaners are so organic and friendly to bacteria that they may actually provide a rich food source for them, encouraging the growth of the very microorganisms we are trying to eliminate and control. Chemical-free house cleaning does not provide any opportunity for bacteria to feed.

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