A: There is a common practice in our industry to offer “super low” prices and then fail to deliver. Many maids in our industry are poorly trained, do not understand client service, cannot speak English, clean with harsh chemicals, are not full covered by insurance, or are contractors that expose clients to substantial tax and other financial risks. We advise all potential clients to stay away from these “super low” prices which are designed to get-the-job. Look for companies who focus on sustained get-the-job-done-right. Key things to watch:
- Does the provider provide free on-site assessment? If a provider does not even bother to see your home for repeat service, watch out.
- Are the employees truly employees or just contractors? Contractors may increase clients’ tax and financial risks drastically.
- Are you doing an apple-to-apple comparison? Ask about the scope of the work, the length of work hours, cleaning tools (vacuum type, green cleaning, or chemical-free cleaning), and quality expectations.
- Look for honesty. We recommend three great questions to ask.
- Can you assure me that you will send the same person or team? It is impossible to guarantee this due to sick days, vacations, and attrition.
- What should I expect from the initial cleaning? There is no perfect cleaning. The initial cleaning tends to be the lowest quality relatively, because it takes a few cleanings for the technicians to truly know a home and your special needs. Stay away from companies who promise you a perfect picture of initial cleaning quality. If they do so, they focus on making sales instead of an honest conversation of providing a sustained high quality service.
- What would you do to improve and sustain your service over time? A great home cleaning company truly appreciates your negative feedback. The technicians genuinely appreciate feedback and are eager to improve. If you do not see the genuine desire to obtain both positive and negative feedback from you and are not backed by detailed operating procedures, stay away.
Trusted companies tell you the truth, whether convenient or inconvenient. Quite often, a great home cleaning company does charge higher prices, because they do not cut corners in hiring, training, safe cleaning methods, quality control, and employee investment.