What exactly was stolen?
A former overseas contractor illegally downloaded part of our client database containing:
- Name
- Phone number and email address
- Home address
- Cleaning notes (e.g., preferred days, pet info)
- Lock-box, garage, or entry codes (only if you provided them)
- No credit-card numbers, bank information, or Social Security numbers were involved.
What should I do now?
- If we access your home via lock-box or entry codes, change them asap. And let us know the new code..
- Be alert for phishing attempts (emails, texts, or calls claiming to be Fresh Tech Maid).
- Never click unexpected links or provide passwords or payment details.
- Verify any suspicious message by calling our hotline below.
- Put suspicious email into the spam folder.
- Enjoy 30 minutes of complimentary cleaning time—automatically applied to your next visit.
Has the issue been fixed?
Yes. We have:
- Immediately revoked the former contractor’s access.
- Tightened internal data-access controls and added new security training.
- Changed how we share information with remote assistants.
- Engaged legal counsel in the Philippines to pursue the individual responsible.
- Begun an external security review to confirm our safeguards exceed industry best practice.
Will I be billed for the extra cleaning time?
Absolutely not. The 0.5-hour credit is free and automatic on your next service.
Who can I contact with questions?
- Hotline: 847-392-0888 ext 2 (Mon–Fri 8 AM – 5 PM CST)
- Email: info@freshtechmaid.com
We’re here to help and will gladly verify any communication you’re unsure about.
How will Fresh Tech Maid communicate with me so I can spot imposters?
- We will not call, email, or text asking for your credit-card number, bank details, or password.
- Official updates will come only from:
- Email addresses dm@freshtechmaid.com
- SMS or calls from our one of the two numbers: 8479035427 or 7732346028
- If you receive any unsolicited request for personal or payment information—even if it mentions real details like your address—hang up or delete the message and contact us directly via the hotline above.
- If you receive any email smearing Fresh Tech Maid, please put the email into Spam folder.
Your complimentary service credit
As a thank-you for your patience and trust, we’ll add 30 minutes of free cleaning time to your next visit. No action is needed—you’ll see the credit automatically. We will start with repeat cleanings starting Thursday, May 8th.
Remember: If in doubt, reach out. We’d much rather double-check a claim than have you risk sharing information with a scammer.
